Risk Management for Hoteliers

People flocking to make travel plans, booking tickets with their families to Zambia, refining their searches on the best accommodation in Lusaka, indulging in the best of what the city offers for a merry good time, have all become the days of the past. The Coronavirus pandemic has shaken the world to its core with its fatal grip. The travel and hospitality sectors were the worst-hit businesses which had to close its door completely in the light of the contagion. Like the light at the end of the tunnel, things are improving, and the hospitality sector has upgraded itself to face the new norm.

As hotels in Zambia are gearing up to re-open the businesses with improved hygiene protocols. The Neelkanth Sarovar Hotel, which has always been a pioneer in offering clean services and a safe environment to its guest, has amplified its hygiene protocol. To ensure the safety of the guests and to provide a comfortable and hygienic stay with them, the Neelkanth has introduced comprehensive hygiene measures for its entire staffs. The Neelkanth has always been the most preferred places to stay in Lusaka, and the hygiene measures are just the icing on the cake.
  • The pandemic has taught the need for a risk management provision placed to save the interest of the hoteliers and their employees alike. Risk management for the Hotel industry must include:
  • A plan for contingency sketched with clarity to accommodate the nature of the situation. From natural disasters to man-made conflicts, the top management should effectively forecast and outline a potential plan for the situation.
  • Since the pandemic might last for a while, make regular disinfection and sanitization of the premises a compulsory measure.
  • Secure insurance as part of risk management for unforeseeable circumstances.
  • When the business is down, rely on digital marketing to give it a boost, since digital marketing played a major role during the lockdown. Keeping in touch with your customers will always be beneficial.
  • Make hygiene protocol a mandatory practice to ensure complete safety of employees and guests.
  • Keep tracking the global stats regarding the virus and update measures accordingly.
  • Make health checkups for the employees a mandatory step.
  • Secure the business's interest by securing the financial aspects. Beware of online frauds and cybercrimes.
The Coronavirus pandemic has highlighted the importance of having a sturdy backup plan. With correct management and efforts, the hoteliers can sail through the storms with the help of risk management plans. 
Location: Lusaka, Zambia

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